Returns & Exchanges
At JACK&JONES, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. Simply return your products in their original condition for a full refund or exchange through our streamlined online portal.
Register Your Return
Log in to our online return portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging and include the return note provided in your delivery or printed from the portal.
Drop Off the Parcel
Attach the pre-paid shipping label to the outside of your package and drop it off at your nearest authorized courier point.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to your original payment method within 10-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing